Cancellation Policy

A cancellation fee may be levied on a customer on account of the cancellation of orders by the customer on the Platform (“Cancellation Fee”). Such Cancellation Fee shall be charged based on the time the customer opts to cancel the order upon placing/confirming the said order on the Platform. It is clarified that there will be free cancellation of orders only for the initial few hours of placing an order, as specifically provided on the product page. After a such time frame, a Cancellation Fee will be levied on applicable products.

Why is the Cancellation Fee charged?

The cancellation Fee is charged to compensate for the slot, time and effort incurred in processing orders by Bloom hub and to compensate the logistics service providers for incurring a cost when they ship the order.

The Cancellation fee charged by Bloom hub shall be either equivalent to or less than the charges borne by Bloom hub on account of the cancellation of an order by customers.

How will the Cancellation Fee be charged?

The Cancellation Fee shall be deducted from the amount paid by the customer for the said canceled order. Bloom hub reserves the right to modify/waive the Cancellation fee from time to time. The Cancellation fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance with all applicable laws for making payments to Bloom hub or the sellers (as the case may be) on account of any cancellation of orders from Your end.